Website Care Policy & Conditions

Plan coverage at a glance

Your accepted quotation and written terms confirm the services provided. No online checkout or automatic subscription is created by this page.

Basic Care — detailed scope

Periodic checks of uptime, SSL, DNS, broken links and basic security, an annual health review, and website backup service within the agreed care scope. Backup frequency, retention and restoration arrangements are confirmed in writing. A branded monthly one-page website search performance summary is provided where a verified Google Search Console property and sufficient data are available, showing available organic clicks, impressions and leading pages; source: Google Search Console.

Basic Care may include up to one simple SEO-related wording adjustment per month (for example, a short text change), only where OnHypp determines an adjustment is appropriate and within scope; no change is guaranteed. Any report is delivered as an OnHypp-branded PDF or email summary, not a customer dashboard. OnHypp decides whether an SEO adjustment is needed; unused monthly allowances do not accumulate or carry forward.

Managed Care — detailed scope

Basic Care plus two minor content changes per month, up to 30 minutes per request, and priority issue handling within the agreed support scope. Includes a more detailed branded monthly Google Search Console report with search queries, popular pages and indexing observations, plus up to three practical SEO recommendations per month, where data is available. Managed Care may include up to one more detailed SEO update per month where OnHypp determines it is appropriate, technically feasible and within the agreed scope and existing content-change allowance; no update is guaranteed.

The SEO update must fit within one of the existing two minor content changes (maximum 30 minutes per request); it is not a full SEO audit or extensive optimization. Reports are delivered as an OnHypp-branded PDF or email summary, not a customer dashboard. OnHypp decides whether any update is needed; unused monthly allowances do not accumulate or carry forward.

Substantial or out-of-scope SEO work is quoted separately.

Coverage, backups and service boundaries

Website Care is separate from hosting and includes website backup service only for active Care subscribers, subject to written scope. Hosting alone does not include a promised backup or restoration service. OnHypp manages domain, DNS, renewals, hosting, SSL and server-side technical matters; OnHypp applies supported security patches and provides security-related technical support for systems it manages, within the agreed service scope.

OnHypp may advise customers about suspicious emails, phishing links and malware, but does not provide end-user security training; occasional security newsletters or notices may be shared. Customers are responsible for actions on their devices and networks. Malware infections or network-wide damage resulting from a customer clicking malicious links, opening infected attachments or running harmful software are outside OnHypp's service responsibility; OnHypp may offer advice or separately scoped assistance without accepting responsibility for the incident.

OnHypp also troubleshoots reported email problems to determine whether they originate in OnHypp-managed email, mailboxes, DNS or server settings; OnHypp resolves issues within its service. PC/device faults, Microsoft/Outlook service or software issues, and other third-party problems are outside OnHypp support. Customers configure email apps on their own devices.

New pages, blog writing/publishing, redesigns and integrations are quoted separately. Checks are periodic; Google Search Console is the source of search performance data; OnHypp branding does not imply ownership of that data. Reports do not include Google Ads, paid advertising, campaign management, advertising budgets, guaranteed rankings, traffic or leads.

No 24/7 staffed monitoring or guaranteed response time is promised.

Eligibility, quotation, billing and renewals

Website Care subscriptions are quotation-led, not direct checkout. Eligibility is assessed before invoicing: the website must be built and hosted by OnHypp using its current supported website system; legacy WordPress websites are excluded unless separately rebuilt or migrated and approved. New and existing eligible websites may join for the first time.

Basic Care is RM120/month (RM1,440/year) and Managed Care RM240/month (RM2,880/year), before applicable SST. New Website Care customers paying their first 12 months upfront receive a 30% first-year introductory discount: Basic RM1,008/year (equivalent RM84/month), Managed RM2,016/year (equivalent RM168/month). This one-time offer does not apply to existing or returning Care subscribers or subsequent renewals; OnHypp may revise or withdraw it for future quotations.

Quotations are valid for 14 calendar days. Request a quotation; after eligibility approval and written acceptance of the quotation and terms, OnHypp invoices and verifies payment before activation. Minimum monthly commitment is three months, followed by monthly renewal subject to 30 days written cancellation notice.

Annual renewal is optional at the standard rate; customers choose monthly or annual at annual expiry, and an unconfirmed annual term expires without automatic conversion or invoice. Monthly-to-annual changes start at the next monthly billing date; annual-to-monthly changes and annual downgrades take effect at the next annual renewal. Upgrades from discounted annual Basic to Managed during year one are charged at the prorated discounted difference for remaining months, without changing renewal date.

Voluntary early annual cancellation carries no prorated refund, subject to applicable law. No temporary pause or post-termination coverage grace period. Rejoining requires reassessment, with any remedial work quoted separately and no repeat discount or standard reactivation fee.

Annual renewal reminders are sent 30 and 7 days before expiry; a confirmed annual renewal is invoiced 30 days before expiry, and monthly invoices are issued 7 days before renewal, due on the renewal date. Overdue reminders occur on days 1 and 7, with Care benefits suspended on day 14 if unpaid; separately paid hosting continues. Written confirmations by email (preferred), WhatsApp or support ticket are accepted; OnHypp emails confirmation of changes and a welcome summary after activation.

All coverage, backup and exclusions are subject to written terms. Request a Website Care quotation through the contact form.