At On Hypp Digital Resources, we are committed to delivering high-quality digital solutions tailored to meet your business needs. This Service Policy outlines the terms and conditions under which we provide our services.

1. Scope of Services

We offer custom website design, development, SEO, digital marketing, cybersecurity setup, and other related digital services as agreed upon in your project proposal or contract.

2. Service Delivery

• We strive to deliver projects within the agreed timeline and scope.

• Any changes or additional requests may affect delivery time and cost, and will require written approval.

3. Client Responsibilities

• Provide timely feedback, necessary content, and access to resources as required.

• Ensure that all information supplied is accurate and complete.

• Respect intellectual property rights and legal guidelines.

4. Pricing and Payment

• Pricing will be as stated in the project proposal or invoice.

• Payment terms, including deposits and milestones, will be outlined in the contract.

• Late payments may result in service suspension or additional fees.

5. Revisions and Changes

• We include a specified number of revisions in each project scope. Additional revisions will incur extra charges.

• Major scope changes must be documented and may require a new agreement.

6. Confidentiality

We treat all client information and project details as confidential and will not disclose to third parties without your consent, except as required by law.

7. Warranty and Support

• We provide 30 days support for bugs or issues related to the delivered work.

• Ongoing maintenance or additional support can be provided under a separate agreement.

8. Liability

• Our liability is limited to the value of the services provided.

• We are not liable for indirect, incidental, or consequential damages arising from service use.

9. Termination

• Either party may terminate the agreement with written notice.

• Payments for work completed up to termination date remain payable.

10. Governing Law

This policy and all related agreements are governed by the laws of Malaysia.

11. Contact

For any questions regarding our services or this policy, please contact:

On Hypp Digital Resources
Email: hello@onhypp.com
Phone: +6 012 614 6041